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Product Support

Can I connect this to my ipad

Please advise which product you are referring to. Thanks

I have downloaded the drivers from your site and the camera is still dead.

Could you please return your item to your point of purchase for an exchange as it appears you may have a faulty item. Many thanks

I am trying to install the drivers for this. The CD does nothing and the drivers i downloaded from don't seem to run. How do i get the driver to install?

many thanks

Could you please advise which product you are referring to? Many thanks

It doesn't work. i follow the steps and when i press to take a video the blue light does not turm on.

please advise the product you are referring to. thanks

Hello - tried the Forum, but I'm not a Facebooker. This is what I tried to submit:
"I'm 70++ -
And I can't get it flying..! Followed the manual VERY carefully, charged batteries, charged the HC - and the LED in the front of the HC is blinking red&blue. Channels A-B-C whatever - it's stuck to the floor. What am I doing wrong...?
._/hansN. in Stockholm, SWE, on a rather chilly 1st April night...

You mention that you "charged batteries" - Unfortunately the helicopters are not able to function with rechargeable batteries and we recommend using fresh batteries for flight. Thanks


We are a distributors in our country Kuwait, we distribute CE and their accessories. Would you please provide a details on wholesale price for the mentioned product ?


Please email for all wholesale enquiries or visit


Please advise which product you require a driver for

i bought this helicopter and the trim will not soon as you center it starts rotating the oppisite direction. and if you give it power it spins more.I have several other helicopters from different companies and they work it is not operator related...maybe the reostatt in controller is malfuntioning.

Could you please return to your point of purchase for an exchange. Thanks

I bought this on a Monarch flight and the charging cable is missing. Can you help please.

Could you please email us at many thanks


I just got the mini DV camera but when I plug it into computer and turn it on nothign happens - then if i press the record button it flashes green light for a second then blue/yellow light then the lights turn off and nothing happens. It is not being recognized by my computer - I inserted the disc provided but don't know how to install the driver. I am using Windows 7 64bit.
There is a 2gb micro SD in the camera.

Please download the Driver here or Install the software on the CD before you begin. Once installed turn your camera ON and connect to your computer, it should then be recognised on your computer. Many thanks

hi there, i try to upload the drivers ontop my pc and it doesnt auto run.
there seems to be no other way to put the driver on.
is there a site i can download them from?

Please could you advise the product name or SKU number for the product you are referring to. Many thanks

Hi I have recently sent you a message regarding this product about connecting to an iMac I have worked out the problem it is the cable supplied with the device it doesn't connect but it does connect if I use another cable which I have tried is there any chance of sending me a new cable for this please.
thank you

Mr C Perrin

Could you advise the product you are referring to please - Please email Many thanks

I need spareparts. The gyro etc is made by plastic and rather weak. I therefore need to by spareparts . Do you have thoose ? The helicopter i super but a bit fragile.

Best Regards
Jan Axelsson

Hi, please visit the links here to purchase spares or, thanks


Please can you tell me what the website is?

I tried to register on this site first however it would not work.


Please register on - that is an old testing site only. Thanks

Please can i have a parts catalogue for the above helicopter as i need to replace the middle of three rotor blade swivel joint.
I look foreward to a reply from you as soon as.


Could you advise the helicopter please? Spares are available for here but would depend on your helicopter: or

Hi My lad was give one of these as a Christmas present

After a few flys, the top rota has stop spinning and can see the bottom cog has slipped down-it is possible to push it back up and engage with the smaller cog when you push the throttle but sliding down- managed to take off a few times by engaigin in had and releasing but generally the helicopter just spins out of control

Any way of fixing it?

Can't find this model on the website- perhaps its out of date now but is def a thumbs up product

Could you advise which helicopter this is? Thanks

Hi There

After a mishap with my helicopter I find that there is a quite severe oscillation, like a very fast pendulum, when I fly. After the 'crash' the balance arms came disconnected from the main, top, rotor but I managed to pop those back in. One of the balance arms appeared to be bent but managed to sort that. The tail rotor does not seem to be turning either, but I am not sure if it is supposed to. Can you help me please? Any advice to rectify this little hiccup will be most gratefully received.

Many thanks

Bob Tavener

Hi, Spares are available from here: The tail rotor should spin when the helicopter moves forwards or backwards only. Thanks

New gift. Lights dont come on. Is there a battery to change?

Could you advise which product this is for please? Thanks

i cannot get it to be recognised by my pc

Could you advise which product please?

Hi, Silly question how do you switch on and off the helicopter
Regards madefo

There is a switch located underneath the helicopter - slide that and it'll turn off - don't forget to turn off the remote too. Thanks

Hi, I've been given a Thumbs Up film scanner for Xmas. Loaded software OK (including Arcsoft) on laptop and desktop, although had to reinstall/repair driver on both as did not work first time. Now, BIG problems:
- the scanner seems to overload the desktop [XP, 512Mb RAM]. It won't open beyond the Acquire/Calibrate window and then I get the 'blue screen of death'
- it sort of works on the laptop [XP, about 750Mb RAM] but the preview image flickers with dancing rectangles and sometimes the final image has one or more rectangular areas not captured properly (I've only managed a couple opf scans).
The scanner seems to want to use over 90Mb of memory, which seems extremly high - is this normal?
Thanks. I hope you can help. Best wished for the season.

Could you try uninstalling and reinstalling using the driver here: thanks.

Connect Buckle that hold balance bar steady missing how can i get new ones

Hi, please visit Menkind who stock a full range of our helicopter spares. Many thanks

The snakescope will not work on a Dell Notebook. Is there and updated driver?



Hi John, could you email with your Notebooks full spec? I suspect it isn't compatible but would like to check further for you. Thanks

I have just purchased this interesting cup to use alongside my Canon 400D.

Can I put this cup in my Microwave, if I left my coffee to get a bit chill and I wish to re-heat it. There's no mention of this on the brief instructions!


We do not recommend using the Lens Cup in the microwave

after the irst attempt a filght the ballance shaft snaped and one of the brass weighst were lost, there rendering it unable to fly.
do you sell replacements?

Spare parts are available from Menkind or Pan Gadgets ( Thanks

Ninja Mug
5 days ago
Been looking to replace my old mug that was broken in a freak late night ninja home invasion... and found this awesome mug today! It even has a Ninja Star place mat and Samurai Spoon!! What more could you want! Can't wait to use it.
Zombie Gnome
6 days ago
Love My garden Zombie Gnome!
BMF - Bad Mother Wallet
I bought this wallet because I am a big fan of Pulp Fiction and have been for a number of years! I just thought I'd buy a piece of merchandise to show it! Plus the fact that I needed a new wallet. It has a nice, real leather finish with enough slots for all my cards and a see through pocket for my provisional driving license. Very happy with my purchase.
Zombie Gnome - Crawler
Crawling through the undergrowth - He wants Gnome braiiinns
Zombie Gnome - Crawler
The zombie gnome was a birthday present and he's fantastic. He's crawled onto a sleeper in my garden in the photo.
Dancing Robot Speaker
My son and me with his new Rococop cup!
Bluetooth Splash Speaker
I've been pretty impressed with the overall quality and usefulness of this little gadget. Use at the beach (personally though I HATE sand!) or around the pool (but that might be rude?) so to be honest I've been using this to play my iTunes; song and movie collections! Extremely handy when I was decorating my daughters room and even while doing the washing up (Aha! Another place with water!!!)
Ninja Mug
Perfect for Miso soup...
Zombie Gnome
This is brilliant for every situation. From sitting on the front lawn to joining you in the toilet, while you play on your smartphone.
Dual Power Bank
Small compact portable power pack, capable of charging mobile phones, iPods iPads etc 2/3 times or a couple do devices at the same time via the dual USB output ports, on a single charge. Massive internal battery of 6600mAh & led display to show the remaining charge in this tiny pack. The pack itself can be full recharged in around 3 hours. Comes with USB lead and several attachments to connect to many devices. I don't know if you can charge via the USB of your computer, but you most definitely can with a USB charging plug, like supplied with iPhones/iPads. So far very happy with this purchase & paid 30 on a Easyjet flight rrp 40
Touch Speaker Pro
This is a powerful speaker that that will be hard to match compared to its low price tag. It can be used in a variety of situations which makes it great for BBQ's. Overall you will be amazed at the quality of sound and realistic atmosphere
Space Coaster
Great product! As part of my University course I converted to of your space coasters into midi sequencers. I put to metal contacts on either rail and when the marble rolled over them it completed a circuit. This completing of the circuit sent data to the computer. They work in exactly the same way as a keyboard but it's sporadic and pretty gnarly to be honest! Awesome and thank you Michael Payne Nottingham Trent'
Zombie Gnome
Fantastic gnome. Husband absolutely loved it as a Father's Day present.
I love my Robocup- it is big, sturdy, takes a good cup of tea, and is a real conversation starter.
Zombie Gnome - Crawler
Great Gnome hope it scares the cats.